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Though I never would have predicted this for my life, I have made a career out of baton twirling. I've done other "jobs" too but I always had baton twirling as a part of my life and maybe you are  that way?  I was also always eager to learn more - maybe it's the educator in me or that there isn't a degree in baton twirling but I have always wanted to know how can I improve, how can I do something different to be better  for  my students? I have said to so many fellow teachers and coaches, we...

Our family recently had a getaway to a resort in Northern Minnesota.  We've been going for a  few years and the service from the staff is always top notch. One morning, I was drinking coffee in the cafe and I overhear a conversation between two staff members and it got me thinking about really great customer service... Here's how the conversation went...  A Front Desk person came into the cafe and asked a server if they had any almond milk as a guest had requested some. The server responded that they did not have almond milk.  (This resort has a...