News — customer service

Our family recently had a getaway to a resort in Northern Minnesota.  We've been going for a  few years and the service from the staff is always top notch. One morning, I was drinking coffee in the cafe and I overhear a conversation between two staff members and it got me thinking about really great customer service... Here's how the conversation went...  A Front Desk person came into the cafe and asked a server if they had any almond milk as a guest had requested some. The server responded that they did not have almond milk.  (This resort has a...